Shipping policy

Shipping Policy – VG Charme

Order Processing and Delivery Times

All orders are processed within 2 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

  • Estimated delivery times generally range from 1 to 6 business days, depending on the destination and shipping method.
  • Business days are Monday to Friday, excluding public holidays.

Delivery times are estimates and are calculated from the moment the carrier takes possession of the parcel, not from the date the order is placed. They may vary due to adverse weather conditions, public holidays, customs procedures or carrier delays.

We ship to Italy, San Marino, the European Union, the United Kingdom, Switzerland, Norway, Liechtenstein and Monaco, subject to the destinations available at checkout. The final shipping cost is always displayed at checkout once you have entered your delivery address.

Carriers and Delivery Options

The shipping service is assigned according to the destination and delivery zone. Shipping rates are flat rates: the available carrier and applicable cost are shown directly at checkout.

  • GLS Flex Delivery – home delivery by GLS. Once GLS has taken possession of your parcel, you will automatically receive an email from GLS through its Flex Delivery service. This allows you to manage your delivery, for example by changing the delivery date or requesting delivery to a GLS Parcel Shop for collection. The Parcel Shop option becomes available after purchase and cannot be selected directly at checkout.
  • Collection from a PuntoPoste location or Post Office (Italy) – an option that can be selected directly at checkout, subject to the applicable rates and free-shipping thresholds.
  • PosteDelivery Business International Plus (certain European Union destinations) – shipment handling is managed by DHL eCommerce, while final-mile delivery is carried out by DHL or a local postal partner. Tracking is available through to delivery; where available, a tracking link for the local delivery partner will also be provided.
  • FedEx Regional Economy (Switzerland and Norway) – home delivery.
  • DHL Express Worldwide (Liechtenstein and Monaco) – home delivery. Where supported, DHL allows recipients to customise the delivery date and location using the notifications sent to them.
  • Other FedEx or DHL services may be used for San Marino, the United Kingdom or specific destinations, as indicated at checkout.

Northern Europe and the Baltic countries: Denmark and Sweden are served by GLS Flex Delivery. Estonia, Finland, Latvia and Lithuania may be served by PosteDelivery Business International Plus. In these countries, parcels may be delivered to a nearby collection point rather than directly to the address provided, in accordance with the local operator's procedures. If so, the recipient will receive collection instructions.

GLS Flex Delivery: Managing Deliveries and Returns to Sender

When GLS takes possession of your parcel, you will receive an email from GLS about its Flex Delivery service. Depending on the options available, you can use the link in that email to:

  • schedule a different delivery date;
  • request delivery to a GLS Parcel Shop.

Please note: GLS Parcel Shop collection is not a shipping method that can be selected at checkout. The option to redirect your parcel to a collection point becomes available after purchase through GLS Flex Delivery.

If GLS attempts delivery and no one is available to receive the parcel, it will be redirected to a GLS Parcel Shop for collection, in accordance with the carrier's instructions. If you already know you will not be at home, we recommend using the GLS Flex Delivery link in advance to reschedule delivery or choose a convenient Parcel Shop yourself.

If your parcel is delivered to a Parcel Shop, whether at your request or following an unsuccessful delivery attempt, you are responsible for collecting it within the period specified by the carrier, before it may be returned to the sender.

Return-to-sender costs:

  • With PosteDelivery, returning an undelivered parcel to the sender is free of charge.
  • With GLS, if you fail to collect your parcel from a Parcel Shop or unjustifiably refuse home delivery, any actual return-to-sender costs may be charged to the recipient, to the extent permitted by applicable law.

Shipping Rates

The rates below are flat rates based on the destination zone. Any free-shipping thresholds refer to the order value. The shipping cost actually charged is always shown at checkout.

Italy (excluding the areas listed below)

  • GLS Flex Delivery – €5.90, home delivery in 1–2 business days. Free for orders of €80 or more.
  • Collection from a PuntoPoste location or Post Office – €5.90. Free for orders of €80 or more, subject to the conditions shown at checkout.

Sicily, Sardinia, Calabria and Smaller Islands

  • GLS Flex Delivery – €5.90, home delivery in 2–3 business days. Free for orders of €80 or more.
  • Collection from a PuntoPoste location or Post Office – €5.90. Free for orders of €80 or more, subject to the conditions shown at checkout.

With GLS Flex Delivery, you can request collection from a GLS Parcel Shop after purchase, using the link sent by the carrier.

Special Offer: Personalised VG Charme Discovery Set – Italy

For all orders delivered within Italy that include the Personalised VG Charme Discovery Set, shipping via GLS Flex Delivery is always free, regardless of the total order value.

  • Discovery Set purchased on its own: GLS Flex Delivery is free, even for orders under €80.
  • Discovery Set purchased with other products: GLS Flex Delivery remains free, even when the order total is under €80. If the system nevertheless charges a shipping fee, VG Charme will reverse or fully refund the shipping charge.
  • Collection from a PuntoPoste location or Post Office: this option remains available at checkout but does not qualify for the special free-shipping offer associated with the Discovery Set. Standard rates apply, including free shipping for orders of €80 or more where available.

The special Discovery Set offer applies exclusively to GLS Flex Delivery for deliveries within Italy and does not extend to other shipping services.

San Marino

The available shipping service, rate and any free-shipping threshold for San Marino are displayed at checkout based on the delivery address.

European Union

For deliveries within the European Union, the carrier is assigned according to the destination: customers cannot freely choose between GLS and PosteDelivery. For the destinations below served by GLS Flex Delivery, shipping is free for orders of €300 or more.

GLS Flex Delivery Destinations

  • Austria – €11.90 (2–4 business days).
  • Germany – €11.90 (2–4 business days).
  • Belgium, Czechia, France – €14.90 (2–4 business days).
  • Luxembourg – €14.90 (2–4 business days).
  • Denmark, Hungary, Portugal (18 of its 20 regions), Slovakia, Spain (most areas) – €14.90 (2–4 business days).
  • Bulgaria, Croatia, Sweden – €19.10 (2–5 business days).

Netherlands and Poland: availability, carrier, shipping rate and estimated delivery times are shown at checkout based on the destination.

PosteDelivery Business International Plus Destinations

Free shipping for orders of €300 or more. Flat rates vary according to the destination zone:

  • Estonia, Latvia, Lithuania, Romania and Slovenia – €15.90 (2–5 business days).
  • Finland, Greece, Malta and certain provinces of Spain – €19.90 (3–6 business days).
  • Cyprus, Ireland, certain regions of Portugal and certain provinces of Spain – €20.90 (4–6 business days).

Some regions of Spain and Portugal fall into different shipping zones from the rest of their respective countries. The carrier, rate and estimated delivery time are automatically determined at checkout based on the delivery address.

Switzerland and Norway

  • FedEx Regional Economy – €29.90, home delivery in 1–3 business days. Free for orders of €500 or more.

Liechtenstein and Monaco

  • DHL Express Worldwide – €60.00, home delivery in 2–3 business days. Free for orders of €500 or more.

United Kingdom

The available carrier, shipping rate, any free-shipping threshold and estimated delivery times for the United Kingdom are displayed at checkout.

International Shipping and Customs Charges

For destinations outside the EU, where applicable, any customs duties may be displayed at checkout before payment is confirmed. VAT and standard customs charges are handled by VG Charme under the conditions applicable to the order. VG Charme manages customs clearance so that, for standard charges covered by the order, no additional payment is required upon delivery.

Available Delivery and Collection Options

  • Home delivery by the carrier assigned to the destination.
  • Collection through the PuntoPoste network (Italy), including parcel lockers, participating shops and eligible post offices, selectable at checkout.
  • Collection from a GLS Parcel Shop, where available through GLS Flex Delivery after purchase, using the link sent by GLS.
  • Free in-store collection at:
    VG Charme
    Via Giuseppe Zanardelli 20
    25068 Sarezzo (BS) – Italy    .

Complimentary Perfume Samples

For every perfume you purchase, you will always receive a sample of the same fragrance, so you can try it without opening the sealed full-size product.

⚠️ If the main product's seal is broken, you will no longer be able to exercise your right of withdrawal under Article 59 of the Italian Consumer Code (sealed goods which are not suitable for return for health protection or hygiene reasons).

As an additional gift:

  • For every €50 spent, you are entitled to 1 complimentary “try me” sample of another fragrance of your choice (1 sample per €50). If you have particular preferences or would like to discover specific fragrances, please list them in the order notes in your cart before checkout. Samples are provided subject to availability. If no preferences are specified, VG Charme will select the most suitable samples to complement your purchase ✨. Additional samples not included in this offer will not be shipped. 🌸

Payment Authorisation and Capture

Your payment method is authorised at checkout. The amount is held on your card until the order is confirmed for dispatch. The payment is captured only when the order is shipped.

Invoice: if you would like an invoice for your order, please request one in the order notes in your cart (before checkout), providing your billing details, or email ecommerce@vgcharme.com within a few minutes of placing your order.
Alternatively, you can call the telephone number listed on our Contact Information page.
For a personalised quote, please call VG Charme or email ecommerce@vgcharme.com.

Shipping Confirmation and Tracking

As soon as your order is shipped, you will receive a confirmation email with the parcel's tracking number. Tracking is provided for all shipments, regardless of the carrier.

You can track your parcel on the appointed carrier's website (GLS, Poste Italiane / DHL eCommerce, FedEx, DHL or another partner named in your confirmation). The first tracking update may not appear immediately and may become visible only after the carrier has scanned your parcel. For PosteDelivery Business International Plus shipments, tracking is available through to delivery and, where available, a tracking link for the local final-mile delivery partner may also be provided.

Order Changes, Cancellations and Delivery Addresses

Before confirming your order, please check that your delivery address is correct and complete. If you need to change the address, amend or cancel an order, contact us as soon as possible. We will do our best to make the requested changes before the parcel is handed over to the carrier.

Once the order has been shipped, certain changes may no longer be possible. For GLS Flex Delivery shipments, you can still use the delivery management options communicated by GLS, where available.

Delivery Issues and Customer Support

If a shipment is delayed by the carrier, adverse weather conditions or events beyond our control, our team will assist you, without prejudice to your rights under applicable consumer protection law.

If a parcel is visibly damaged or appears to have been tampered with, we recommend, where possible, reporting the issue to the carrier at the time of delivery and contacting us immediately, keeping photographs of the parcel and its packaging. This helps us handle your claim and does not affect your statutory rights.

If your order appears to be lost, unusually delayed or undelivered, please contact us. We will help you check the shipment status with the carrier and identify an appropriate solution.

Contact Us

For any questions or further information, please email us at ecommerce@vgcharme.com.

Returns and Refunds

For more information about withdrawals and returns, please see our Refund Policy.