Choosing the perfect perfume is a personal and sensorial experience. We recommend starting with your favorite olfactory notes—such as floral, woody, citrus, or oriental—and considering the context in which you'll wear it (work, leisure, special evenings).

At VG Charme, you'll receive one or more "try me" testers of the same fragrance with every order, so you can try it before opening the sealed package. This allows you to choose the fragrance that's right for you, avoiding waste and ensuring maximum satisfaction. If you're not convinced, you can return the intact, sealed perfume package within 14 days of receiving your order.

Yes, we ship throughout Italy via Poste Italiane express courier. All orders are processed within 2 business days of payment confirmation, and delivery usually takes 2–6 business days.

Shipping is free for orders over €100 , while for orders under €10 the cost is €10 . You'll receive an email with the tracking number to follow your package.

You can track your shipment through Poste Italiane's channels or the courier's portal. You can also customize your delivery (e.g., time slot or pickup location) using the PostePlus service, available upon registration. Service availability is managed entirely by Poste Italiane, and VG Charme cannot guarantee the actual activation or success of the customization.

Of course! You can choose the " Free in-store pickup " option at checkout. We look forward to seeing you at our boutique at Via Giuseppe Zanardelli 20, 25068 Sarezzo (BS) . You'll receive a notification as soon as your order is ready for pickup.

Yes, you can choose delivery to a PuntoPoste network location, including lockers , partner stores , and authorized post offices . This is a convenient solution if you can't receive your package at home.

You have 14 days from receiving your package to request a return or exchange . The product must be intact, unused, and sealed in its original packaging.

Email us at ecommerce@vgcharme.com to start the process and receive detailed instructions.

You can only return a product if:

• It is intact, sealed and never used
• It is in the original packaging, with tags and seals intact.
• Have you kept your receipt or proof of purchase?

Note: Opened products cannot be returned for hygiene and health reasons. Therefore, we provide a "try me" tester for each fragrance.

Read the full disclosure here.

Yes, you can request an exchange . Simply return the item and specify the product you wish to exchange for. If there is a price difference, we will ask you to pay the remaining amount.

Yes, we offer personalized consultations and private makeup lessons with certified MakeUpForEver makeup artists. You can book your session directly online or by emailing us.

Yes, we make custom gift packaging , perfect for a special occasion. Please add it as a note in your order or contact us immediately after purchase.

We are always available:

📧 Email: ecommerce@vgcharme.com

📞 Phone: +39 366 252 4874

📍 Address: Via Giuseppe Zanardelli 20, 25068 Sarezzo (BS)

You can find us on Instagram as @vg_charme_ .