Shipping policy

Shipping Policy – VG Charme

Processing and delivery times

All orders are processed within 2 business days of payment confirmation.

  • Delivery times vary from 1 to 6 business days, depending on the destination and the chosen shipping method.
  • Business days are considered to be from Monday to Friday, excluding public holidays.

We ship to Italy, San Marino, the European Union, Switzerland, Norway, Liechtenstein, and Monaco, according to the destinations available at checkout. The final shipping amount is always visible on the checkout page after entering your address.

Couriers and delivery methods

Depending on the destination, you will be able to choose from multiple couriers at checkout. Delivery methods change based on the selected courier.

  • GLS Flex Delivery – home delivery carried out directly by the GLS courier. The delivery is always customizable: before delivery, you will automatically receive an email from GLS allowing you to change the delivery day or choose collection at a GLS Parcel Shop.
  • PosteDelivery Business Express (Italy) – delivery is carried out by Poste Italiane and is customizable (e.g., time slot or pick-up point) via the PostePlus service, available upon registration.
  • PosteDelivery Business International Plus (European Union) – handling is managed by DHL eCommerce; the last mile and delivery are carried out by DHL or a local postal partner. Tracking is guaranteed until delivery: you will receive the tracking link upon order fulfillment and, if available, the link of the local courier managing the last mile.
  • FedEx (International Connect Plus / Regional Economy) – used for non-EU destinations (Switzerland, Norway, Liechtenstein, Monaco). Home delivery.
  • DHL Express / DHL Economy Select – used for San Marino and some non-EU destinations. Home delivery; with DHL you can customize your delivery (day, place, or pick-up point) directly via a link received by email and WhatsApp.

Nordic countries (Denmark, Estonia, Finland, Latvia, Lithuania, Sweden): if you choose PosteDelivery Business International Plus, delivery typically takes place at a local pick-up point near the indicated address, as per standard postal policies in Nordic countries; the local postal operator will choose the pick-up point and provide the codes for collection. If you choose GLS Flex Delivery instead, home delivery is provided.

GLS Flex Delivery: delivery and return management

Before delivery, you will receive an email from GLS with which you can:

  • schedule the delivery day, if you want a different date than the proposed one;
  • or set up delivery to a GLS Parcel Shop pick-up point.

In case of delivery to a Parcel Shop, it is the recipient's responsibility to pick up the package on time, before it is returned to the sender.

⚠️ Important difference regarding return shipments:

  • With PosteDelivery, any return shipment to the sender is free.
  • With GLS, in the event of failure to collect from the Parcel Shop or refusal of home delivery, a return fee is charged, which will be passed on entirely to the recipient.

Shipping costs

Italy

  • GLS Flex Delivery €5.90, delivery in 1–2 business days (free for orders over €100)
  • PosteDelivery Business Express €6.90, delivery in 1–2 business days.
  • Collection at PuntoPoste or Post Office – €5.19 (free for orders over €100)

Sicily, Sardinia, Calabria, and smaller islands:

  • GLS Flex Delivery €5.90 delivery in 2–3 business days (free for orders over €100)
  • PosteDelivery Business Express €7.90, delivery in 2–3 business days.
  • Collection at PuntoPoste or Post Office – €5.19 (free for orders over €100)

Payment of a surcharge may be required if the destination ZIP code falls within remote or disadvantaged locations. You can check the list of ZIP codes and disadvantaged locations on the Poste Italiane website.

  • Disadvantaged Locations Surcharge – €13.00.

San Marino

  • DHL Express (alcohol-free products) – €11.50, delivery in 1–2 business days (free for orders over €300).
  • DHL Express (perfumes and products containing alcohol) – €45.00, delivery in 2–3 business days (free for orders over €500).

If applicable to the destination, any duties may be added at checkout: the final amount is always visible before payment confirmation. Standard VAT and customs costs are borne by VG Charme. We act as intermediaries for the entire customs procedure: you will not be asked to pay any additional amount upon delivery.

European Union

For shipments within the European Union, where available, you can choose at checkout between GLS Flex Delivery (home delivery) and PosteDelivery Business International Plus. The exact amount is always shown at checkout based on the entered address.

Shipments with a choice between GLS and Poste

Free shipping with GLS Flex Delivery for orders of €300 and up.

  • Germany – GLS Flex Delivery €8.90 (2–4 days) • PosteDelivery Business International Plus €15.90 (2–5 days)
  • Austria – GLS Flex Delivery €8.90 (2–4 days) • PosteDelivery Business International Plus €16.90 (2–5 days)
  • Netherlands, Poland – GLS Flex Delivery €11.90 (2–4 days) • PosteDelivery Business International Plus €15.90 (2–5 days)
  • Belgium, Czechia, France – GLS Flex Delivery €11.90 (2–4 days) • PosteDelivery Business International Plus €16.90 (2–5 days)
  • Luxembourg – GLS Flex Delivery €11.90 (2–4 days) • PosteDelivery Business International Plus €20.90 (2–5 days)
  • Denmark, Hungary, Portugal (most of the territory), Slovakia, Spain (most of the territory) – GLS Flex Delivery €13.90 (2–4 days) • PosteDelivery Business International Plus €16.90 (2–5 days)
  • Bulgaria, Croatia, Sweden – GLS Flex Delivery €19.10 (2–5 days) • PosteDelivery Business International Plus €21.90 (2–5 days)

Shipments with PosteDelivery Business International Plus only

Free shipping for orders of €300 and up.

  • Zone 2 – Estonia, Latvia, Lithuania, Romania, Slovenia – €14.89 (2–5 business days)
  • Zone 3 – Finland, Greece, Malta, some provinces of Spain – €19.50 (3–6 business days)
  • Zone 4 – Cyprus, Ireland, some regions of Portugal, some provinces of Spain – €20.84 (4–6 business days)

Some regions of Spain and Portugal fall into different zones compared to the rest of the country: the correct amount is always calculated automatically at checkout based on the destination address.

Switzerland and Norway

  • FedEx International Connect Plus (alcohol-free products) – €20.90 (1–3 business days). Free for orders of €250 and up.
  • FedEx Regional Economy (perfumes and products containing alcohol) – €45.00 (1–3 business days). Free for orders of €500 and up.

If required by the destination country, any duties may be added at checkout: the final amount is always visible before payment confirmation. Standard VAT and customs costs are borne by VG Charme. We act as intermediaries for the entire customs procedure: you will not be asked to pay any additional amount upon delivery.

Liechtenstein and Monaco

  • FedEx International Connect Plus (alcohol-free products) – €25.00 (2–3 business days). Free for orders of €300 and up.
  • DHL Economy Select (perfumes and products containing alcohol) – €50.00 (2–3 business days). Free for orders of €500 and up.

If required by the destination country, any duties may be added at checkout: the final amount is always visible before payment confirmation. Standard VAT and customs costs are borne by VG Charme. We act as intermediaries for the entire customs procedure: you will not be asked to pay any additional amount upon delivery.

Available delivery methods

  • Home delivery with express courier
  • Collection at the PuntoPoste network (Italy), including lockers, affiliated shops, and enabled post offices
  • Collection at a GLS Parcel Shop, programmable via the GLS email before delivery
  • Free in-store pickup at:
    VG Charme
    Via Giuseppe Zanardelli 20
    25068 Sarezzo (BS) – Italy

Free testers

For every perfume purchased, you will always receive a tester of the same fragrance, to try it without opening the sealed box.

⚠️ If the main packaging is opened, it will no longer be possible to exercise the right of withdrawal, pursuant to Art. 59 of the Consumer Code (sealed products that are not suitable for return for hygiene reasons).

Furthermore, as a special gift:

  • For every €50 spent, you are entitled to 1 free "try me" tester of another fragrance of your choice to discover new olfactory experiences (1 tester for every €50). If you have specific preferences or wish to discover particular fragrances, indicate the name in the order notes in the cart before check-out; testers will be provided subject to availability. Without instructions, VG Charme will select the most suitable testers for your purchase ✨. Any extra testers not included in the promotion will not be shipped. 🌸

Payment authorization and charging

Authorization on the payment method takes place at the time of check-out. The amount is blocked on the card until fulfillment confirmation. The actual withdrawal takes place only at the time the order is shipped.

Invoice: If you wish to receive an invoice for your order, request it in the order notes in the cart (before check-out) specifying your billing details, or send an email to ecommerce@vgcharme.com within a few minutes of placing the order.
Alternatively, you can call the number found in the “Contact Details” section.
If you would like to receive a personalized quote, you can call VG Charme or write an email to ecommerce@vgcharme.com.

Order confirmation and tracking

As soon as your order has been shipped, you will receive a confirmation email with the package's tracking code. The tracking code is always provided, for any courier.

You can track the shipment via the portal of the courier in charge (GLS, Poste Italiane / DHL eCommerce, FedEx, or DHL Express depending on the destination). For Poste shipments in Italy, it is also possible to customize the delivery (e.g., time slot or pick-up point) via the PostePlus service, available upon registration. Service availability is managed entirely by Poste Italiane and VG Charme cannot guarantee the actual activation or success of the customization.

Responsibility and support

VG Charme is not responsible for any delays attributable to the courier, adverse weather conditions, or force majeure.

In the event of a damaged or tampered package, we invite you to refuse delivery and contact us immediately. It will no longer be possible to obtain compensation from the courier if the damage is not reported at the time of delivery or collection.

Before completing the order, carefully check the shipping address. For urgent corrections, contact us as soon as possible.

Contact

For any request or information, write to us at: ecommerce@vgcharme.com

Returns and refunds

For more details on the methods of withdrawal and return, consult our Refund Policy.