Contacts
Need assistance or want to book a consultation? Contact VG Charme: artistic perfumery and makeup center in Sarezzo. Email, phone number, address, and in-store pickup available.
Contact form
FAQ
When can I expect a response to my message?
We usually respond within a few hours. However, you can expect a response within 24-48 business hours (Monday to Friday, 9:30 am - 7:00 pm). During peak demand periods, it may take a little longer, but we'll never leave you without a response!
Can I also write to you via WhatsApp / social media?
Yes, for urgent requests you can contact us by phone or WhatsApp at +39 366 252 4874 or on Instagram @vg_charme_ !
How do I request an invoice?
🧾 Invoice: If you'd like an invoice for your order, please request it in the order notes section of your cart (before checking out) and specify your billing information, or send an email to ecommerce@vgcharme.com within minutes of placing your order.
Alternatively, you can call the number in the " Contacts " section. If you'd like a personalized quote, you can call VG Charme or email ecommerce@vgcharme.com .
Can I send you commercial proposals or collaborations?
Absolutely! Use the contact form and enter "Collaborations" as the subject line! Alternatively, you can email us at ecommerce@vgcharme.com , or contact us by phone or WhatsApp at +39 366 252 4874 , or on Instagram @vg_charme_ !
Who can I contact for after-sales assistance?
Contact us using the form or email us at ecommerce@vgcharme.com , including your order number and product . We'll guide you step by step.
Do you have a physical store where I can come?
Yes! We're waiting for you in our store at:
Via Giuseppe Zanardelli 20, 25068 Sarezzo (BS)
📍 Opening hours:
Monday: 3:00 PM – 7:00 PM
Tuesday: 9:30 – 12:30 / 15:00 – 19:00
Wednesday: 9:30 – 12:30 / 15:00 – 19:00
Thursday: 9:30 – 12:30 / 15:00 – 19:00
Friday: 9:30 – 12:30 / 15:00 – 19:00
Saturday: 9:30 – 12:30 / 15:00 – 19:00
Sunday: Closed
Come visit us to discover our artistic fragrances in person and receive a personalized consultation. We look forward to hearing from you!